Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
As of 8/19/2022: If you would like to create a new unit and onboard into Torque's scheduling tools, you will need to reach out to your respective 2A/2R MAJCOM POC. MAJCOM POCs are now responsible for coordinating unit onboarding into the Torque system.
Tesseract Information Portal
Welcome! You can raise a request for Tesseract Information Desk using the options provided.
{"xsrfToken":"12e2db0569ea5b85db465f36d353a85b6086b42d_lout","branding":{"id":"1","key":"tid","name":"Tesseract Information Portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/54147a9e-fdab-4927-9d83-e76762548587/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDMzZjc4YS1lZjY0LTQ2YjAtOWVkNi1kYmY4MjE1YmViNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU0MTQ3YTllLWZkYWItNDkyNy05ZDgzLWU3Njc2MjU0ODU4NyI6WyJyZWFkIl19LCJleHAiOjE3NzE0MTg4NzEsIm5iZiI6MTc3MTQxODI3MX0.YDmXOjlwpf_yl_c6yowkX4Grqk1ri9i1Pm_4mwUKpaY&client=1033f78a-ef64-46b0-9ed6-dbf8215beb71&mode=fit","logoId":"54147a9e-fdab-4927-9d83-e76762548587","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Tesseract AF Help Desk","sharedPortalName":"Tesseract Help Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Tesseract AF Help Desk","sharedPortalName":"Tesseract Help Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tid","projectId":10000,"serviceDeskId":1,"name":"Tesseract Information Portal","description":"<p>Welcome! You can raise a request for Tesseract Information Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"157","name":"2A Career Field Strategy – Questions, Concerns, & Feedback","descriptionHtml":"<p>The 2A Career Field Strategy is being built with input from across the maintenance community.</p>\n<p>We need your input to help further shape and evolve the strategy so it truly meets the needs of the people it impacts most—the 2A community. This is a built by maintainers, for maintainers effort.</p>\n<p>This form is an anonymous way for maintainers to share questions, concerns, or feedback related to the 2A Career Field Strategy. Submissions may be used to identify themes and inform future podcast episodes and ongoing strategy discussions. Submissions will not be answered individually.</p>\n<p>Sharing your name or contact information is optional.</p>\n<p>About anonymity:<br> Jira requires an email address to submit this form. This email is used only to confirm submission and prevent spam.</p>\n<p>Your email will not be used to identify you or respond individually unless you choose to include contact info below. You may use a personal or non-identifying email if you prefer.</p>","callToAction":"2A Career Field Strategy – Questions, Concerns, & Feedback","introHtml":"<p>This form is an anonymous way for maintainers to share questions, concerns, or feedback related to the 2A Career Field Strategy. Submissions may be used to inform future podcast episodes and ongoing strategy discussions. Sharing your name or contact info is optional.</p>","icon":10549,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"30","name":"[IMPORTANT UPDATE] Torque (Athena/Kronos) Onboarding","descriptionHtml":"","callToAction":"[IMPORTANT UPDATE] Torque (Athena/Kronos) Onboarding","introHtml":"<p>As of August 2022, the Open Beta for Unit Onboarding has now closed. Torque has been officially adopted into the Logistics IT Portfolio as a Program of Record for long term sustainment. In order to scale these tools across the Enterprise and provide users with the best experience, MAJCOM MFMs have been designated to automatically create your unit within the system.</p>","icon":10480,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[7],"key":""},{"id":"38","name":"Build Your Own Adventure (BYOA) Cohort","descriptionHtml":"","callToAction":"Build Your Own Adventure (BYOA) Cohort","introHtml":"<p>Bring a concept to a tangible path of action. Please complete this form if you are looking to lead the next iteration in the near future. The Build Your Own Adventure Cohort is a combined effort from Tesseract, AFWERX - The Refinery, and SAF/MG.</p>","icon":10564,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[11],"key":""},{"id":"41","name":"Build Your Own Adventure (BYOA) Individual Request","descriptionHtml":"<p>Before you begin the questionnaire form please familiarize yourself with the \"Scrum Familiarization & 2020 Scrum guide\" which contains the definition of Scrum, and the framework elements essential to the overall value and results realized with Scrum.</p>","callToAction":"Build Your Own Adventure (BYOA) Individual Request","introHtml":"<p>Bring a concept to a tangible path of action. Please complete this form if you are looking to lead the next iteration in the near future. The Build Your Own Adventure Cohort is a combined effort from Tesseract, AFWERX - The Refinery, and SAF/MG.</p>","icon":10564,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[11],"key":""},{"id":"57","name":"Hiring Application Request","descriptionHtml":"<p>Please enter your name, email, and unit below.</p>\n<p>Note: You must also apply for this position via Talent Marketplace to be considered.</p>\n<p>For the Concept Integration Program Manager Enlisted position <br> Job ID 52683<br> <a href=\"https://myvector.us.af.mil/my-vector/talent-marketplace/talentmarketplace/search/specialassignments/apply/526838\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://myvector.us.af.mil/my-vector/talent-marketplace/talentmarketplace/search/specialassignments/apply/526838</a></p>\n<p>Note: System-generated notifications may be filtered to junk or spam folders by email providers. Please use the request page as the primary source for application updates.</p>","callToAction":"Hiring Application Request","introHtml":"<p>Please use this to request your Tesseract Screening Application</p>","icon":10468,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[9],"key":""},{"id":"19","name":"Ideation Coaching / Design Thinking","descriptionHtml":"<p>Please submit a request and one of our Cadre will reach out to schedule a sync!</p>","callToAction":"Ideation Coaching / Design Thinking","introHtml":"<p>If you have an idea you're working on building out and would like a sounding board to help grow your idea, please use this request to sync with one of our core cadre members!</p>","icon":10473,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[1],"key":""},{"id":"51","name":"Innovation Project Intake Form","descriptionHtml":"<p>Please be as specific and concise as possible with your answers. Our team looks forward to working with you!</p>","callToAction":"Innovation Project Intake Form","introHtml":"<p>Tesseract is the Air Force Logistics Office of Innovation, charged with empowering Logistics Airmen to innovate and accelerating YOUR ideas to scale. If you have an idea or product that you want our support on, please fill out this form.</p>","icon":10550,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"33","name":"JetDash Information Request","descriptionHtml":"","callToAction":"JetDash Information Request","introHtml":"<p>Submitted and championed by a TSgt from JB Lewis-McChord, JetDash is a new start AGE delivery application that will make ordering of flightline equipment as easy as ordering food to your door.. or in this case the flightline</p>","icon":10471,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[7],"key":""},{"id":"124","name":"Liaison Network Advisor Program Request","descriptionHtml":"","callToAction":"Liaison Network Advisor Program Request","introHtml":"<p>Partner with the Tesseract team for 1:1 advisory on SEI offerings, innovation expertise, and project development.</p>","icon":10559,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[9],"key":""},{"id":"21","name":"Liaison Network Request","descriptionHtml":"","callToAction":"Liaison Network Request","introHtml":"<p>Looking to join our LNO Network? Please submit a request and we will follow up with a private invite link to our Slack Network space!</p>","icon":10487,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[9],"key":""},{"id":"91","name":"LNO Theory of Constraints (ToC) Workshop Registration","descriptionHtml":"<p>This workshop is designed to build confidence and familiarity with Theory of Constraints (ToC) concepts. Based on feedback from Liaison Officers (LNOs), we are hosting these workshops in addition to quarterly syncs to provide hands-on practice applying ToC through case studies and guided discussions.</p>\n<p>Participants will refresh their facilitation skills and gain practical insight into conducting ToC facilitation at the Group and Squadron level. The session also provides a collaborative forum to share experiences, challenges, and solutions within the LNO network.</p>\n<p>This workshop session will be held on February 24, 2026; please select a timeslot that you'll be attending below</p>","callToAction":"LNO Theory of Constraints (ToC) Workshop Registration","introHtml":"<p>This workshop is designed to build confidence and familiarity with Theory of Constraints (ToC) concepts. Based on feedback from Liaison Officers (LNOs), we are hosting these workshops in addition to quarterly syncs to provide hands-on practice applying ToC through case studies and guided discussions.</p>\n<p>Participants will refresh their facilitation skills and gain practical insight into conducting ToC facilitation at the Group and Squadron level. The session also provides a collaborative forum to share experiences, challenges, and solutions within the LNO network.</p>","icon":10632,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[6],"key":""},{"id":"32","name":"Policy Change Recommendation","descriptionHtml":"","callToAction":"Policy Change Recommendation","introHtml":"<p>Is there a Headquarters Logistics, Maintenance, Civil Engineering, or Force Protection Policy (HAF/A4) you've identified that could potentially be changed? Let us know here and we will start the conversation!</p>","icon":10498,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"18","name":"Request a Tesseract 101 Brief","descriptionHtml":"","callToAction":"Request a Tesseract 101 Brief","introHtml":"<p>Please use this form to request a Tesseract 101. Someone from our team will reach out to coordinate a date/time!</p>","icon":10499,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[1],"key":""},{"id":"22","name":"Slingshot Request","descriptionHtml":"","callToAction":"Slingshot Request","introHtml":"<p>Looking to implement Theory of Constraints locally at your unit? Raise a request and a ToC expert will reach out!</p>","icon":10561,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[6],"key":""},{"id":"17","name":"Tesseract Contact Request","descriptionHtml":"","callToAction":"Tesseract Contact Request","introHtml":"<p>Unsure of which request? Use this for general support and we will route you to the right person</p>","icon":10466,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"20","name":"Theory of Constraints Repository – DoD Microsoft Teams (Gov Only / CAC Required)","descriptionHtml":"<p>(CAC Required) – Please complete the required fields to request access to Tesseract’s Theory of Constraints Case Studies on the DoD Microsoft Teams channel. After verification, you’ll receive an email confirming your access (or alternative resources if access can’t be granted).</p>","callToAction":"Theory of Constraints Repository – DoD Microsoft Teams (Gov Only / CAC Required)","introHtml":"<p>Want to explore Tesseract’s Theory of Constraints (ToC) projects, TTPs, and case studies? Access is available through our DoD Microsoft Teams channel (Gov Only / CAC required).</p>","icon":10482,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[6],"key":""},{"id":"24","name":"Torque (Athena - Personnel Schedule / Kronos - Aircraft Schedule) Demo","descriptionHtml":"","callToAction":"Torque (Athena - Personnel Schedule / Kronos - Aircraft Schedule) Demo","introHtml":"<p>Have you heard about the Torque Suite of Apps? Request a demo video here for Athena (Personnel Management) and Kronos (Aircraft Scheduling)</p>","icon":10470,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[7],"key":""},{"id":"58","name":"\uD83C\uDF99️ Podcast / Fireside Chat Guest Request","descriptionHtml":"","callToAction":"\uD83C\uDF99️ Podcast / Fireside Chat Guest Request","introHtml":"<p>Have a story to share or insights to offer on logistics, sustainment, leadership, or innovation? Use this form to express your interest in joining us as a guest. We're looking for individuals with real-world experience and perspectives that can spark meaningful conversations across the enterprise.</p>","icon":10703,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[1],"key":""},{"id":"39","name":"Aether Sprint - Team Application","descriptionHtml":"<p>Welcome to Aether Sprint, a Tesseract initiative designed to deliver readiness results across the Air Force. Thank you for your interest and desire to help transform what we do today to prepare us for the future fight.</p>\n<p>Aether Sprint is a platform for Airmen to have a voice and solve day-to-day issues with Air Force-wide impacts. The Aether Sprint concept derived from the 2019 Logistics \"Think Tank\" at the LOA Symposium and has evolved into an extension of Tesseract. The core of air power is sourced from Airmen, which is the intent of the Aether Sprint… Airmen developing viable solutions to big logistics problems and observations. Please take some time to fill out this application.</p>\n<p>Note: Your submission will only be used for Aether Sprint selection purposes. If you have any questions, please contact 1st Lt In Bok Lee (in_bok.lee.1@us.af.mil), SMSgt Amanda Dennis (amanda.dennis.3@us.af.mil), TSgt Dan Kosty (dan.kosty@us.af.mil), and Mr. Jacob Dolinger (jacob.dolinger.ctr@us.af.mil).</p>\n<p>Applications are due NLT Friday, 12 September 2025 2359EST. Late submissions will not be considered.</p>","callToAction":"Aether Sprint - Team Application","introHtml":"<p>The A4's Largest Innovation Competition.</p>","icon":10584,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"40","name":"Become a Coach for Aether Sprint!","descriptionHtml":"","callToAction":"Become a Coach for Aether Sprint!","introHtml":"<p>Help an Aether Sprint Semi-Finalist team accelerate change by becoming a coach!</p>","icon":10567,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"31","name":"Hiring Application Submission","descriptionHtml":"<p>Please go to <a href=\"https://www.tesseract.af.mil/Contact-Us/Hiring/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.tesseract.af.mil/Contact-Us/Hiring/</a> to view the hiring instructions.</p>","callToAction":"Hiring Application Submission","introHtml":"<p>Please use this to submit your Tesseract Screening Application</p>","icon":10499,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"34","name":"Hiring Application Submission 2","descriptionHtml":"<p>Your submission will only be used for Tesseract hiring purposes. Please trust that we are looking for honest answers to accelerate the pace that we can get to know you and will keep your submission confidential. Our goal is to build the Tesseract ecosystem into a community that can deliver results through kind, critical, and open collaboration… thank you for your interest in joining the team!</p>\n<p>Please note that if submitting after 2359 EST on the day the hiring call closes, late applications will still be accepted but not considered for the current hiring call. Our team keeps a rolling application list for future hiring consideration.</p>\n<p>Please fill out the basic information below: (NO PII / CUI)</p>","callToAction":"Hiring Application Submission 2","introHtml":"<p>Please use this to submit your Tesseract Screening Application</p>","icon":10550,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"36","name":"JetDash Information Request 2","descriptionHtml":"","callToAction":"JetDash Information Request 2","introHtml":"<p>Submitted and championed by a TSgt from JB Lewis-McChord, JetDash is a new start AGE delivery application that will make ordering of flightline equipment as easy as ordering food to your door.. or in this case the flightline.</p>\n<p>Thank you for reaching out and your interest in JetDash! Attached is our one pager for additional details. You should be receiving the invite to the Tri-Weekly Sprints and let us know if you don’t get it. For any additional questions or information on testing please contact Capt Matthew Carpenter at matthew.carpenter.5@us.af.mil. Feel free to contact us with any other questions or ideas!<br> -Tesseract Team</p>","icon":10550,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"35","name":"Liaison Network Request 2.0","descriptionHtml":"<p>Thank you for reaching out and excited to get you involved! If you want to get involved as a part-time liaison (LNO) you’re welcome to jump on our LNO Slack channel with hundreds of folks from around the A4 community. We post volunteer opportunities and anytime we may need folks to help with end user testing/feedback!<br> Feel free to reach out if you have any questions!<br> -Tesseract Team</p>","callToAction":"Liaison Network Request 2.0","introHtml":"<p>Looking to join our LNO Network? Please submit a request and we will follow up with a private invite link to our Slack Network space!</p>","icon":10517,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"23","name":"RAWHIDE Application Request","descriptionHtml":"<p>Major General Hurry, Director of Logistics, USAF has authorized the use of RAWHIDE for digital cargo processing. In partnership with Air Force Research Laboratory and Tesseract AF, Technergetics is officially seeking units interested in testing the Rawhide application.</p>","callToAction":"RAWHIDE Application Request","introHtml":"<p>RAWHIDE is revolutionizing the cargo deployment function through the development of a integrated suite of web-based & mobile software applications.</p>","icon":10568,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[],"key":""},{"id":"7","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"45","name":"SEI Application","descriptionHtml":"<p>The intent of this course is to receive advanced instruction for Air Force members focused on preparing Airmen to facilitate ToC generation events. These courses are NOT meant to be introductory, or an individuals’ first experience with ToC, they are meant to build off of the foundational knowledge Airmen have received through AFIT and PME courses or generation events, and deep dive into case studies we have seen in industry and DoD. The class will include advanced ToC education, current case study research/discussion, hands-on simulations of constraint-based management identification, and much more. Attendees are expected to take the knowledge they have gained from the class and implement ToC methodologies in their current positions and further expand the concept of TOC to our enterprise. Upon completion of the course, attendees will be provided a Goldratt course certificate.</p>","callToAction":"SEI Application","introHtml":"<p>Hello! Are you interested in attending a Theory of Constraints Facilitator Course? Please learn a little bit more about the course below, and fill out the questionnaire if you are still interested!</p>","icon":10559,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"9","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"12","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"190","name":"Tesseract's LNO Sync Registration","descriptionHtml":"<p>Our quarterly Tesseract–LNO syncs are designed to align the full liaison network and strengthen connections across teams. These sessions provide a forum to share high-level updates, exchange ideas, and learn from one another’s work, helping LNOs stay connected to broader priorities while sparking collaboration and new approaches across the network.</p>\n<p>This session will be held on February 4th, 2026, 1200PM EST</p>","callToAction":"Tesseract's LNO Sync Registration","introHtml":"<p>Our quarterly Tesseract–LNO syncs are designed to align the full liaison network and strengthen connections across teams. These sessions provide a forum to share high-level updates, exchange ideas, and learn from one another’s work, helping LNOs stay connected to broader priorities while sparking collaboration and new approaches across the network.</p>","icon":10688,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[],"key":""},{"id":"37","name":"TOC Facilitator Course Inquiry (No longer in use)","descriptionHtml":"<p>The intent of this course is to receive advanced instruction for Air Force members focused on preparing Airmen to facilitate ToC generation events. These courses are NOT meant to be introductory, or an individuals’ first experience with ToC, they are meant to build off of the foundational knowledge Airmen have received through AFIT and PME courses or generation events, and deep dive into case studies we have seen in industry and DoD. The class will include advanced ToC education, current case study research/discussion, hands-on simulations of constraint-based management identification, and much more. Attendees are expected to take the knowledge they have gained from the class and implement ToC methodologies in their current positions and further expand the concept of TOC to our enterprise. Upon completion of the course, attendees will be provided a Goldratt course certificate.</p>","callToAction":"TOC Facilitator Course Inquiry (No longer in use)","introHtml":"<p>Hello! Are you interested in attending a Theory of Constraints Facilitator Course? Please learn a little bit more about the course below, and fill out the questionnaire if you are still interested!</p>","icon":10559,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":7,"name":"Software Initiatives"},{"id":6,"name":"Theory of Constraints"},{"id":9,"name":"Join the Team"},{"id":11,"name":"BYOA"},{"id":15,"name":"Innovation Submission"}],"orderMapping":{"1":[157,58,32,18,19,17],"11":[38,41],"7":[30,24,33],"15":[51],"9":[21,124,57],"6":[22,20,91]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TID","userLanguageHeader":"TORQUE ONBOARDING UPDATE","userLanguageMessageWiki":"<p>As of 8/19/2022: If you would like to create a new unit and onboard into Torque's scheduling tools, you will need to reach out to your respective 2A/2R MAJCOM POC. MAJCOM POCs are now responsible for coordinating unit onboarding into the Torque system.</p>","defaultLanguageHeader":"TORQUE ONBOARDING UPDATE","defaultLanguageMessage":"As of 8/19/2022: If you would like to create a new unit and onboard into Torque's scheduling tools, you will need to reach out to your respective 2A/2R MAJCOM POC. MAJCOM POCs are now responsible for coordinating unit onboarding into the Torque system.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDMzZjc4YS1lZjY0LTQ2YjAtOWVkNi1kYmY4MjE1YmViNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzE0MTk0NzEsIm5iZiI6MTc3MTQxODI3MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._kk7HPPHVKRuMy0ec48Z3M-z1H_1RfzmdygGauXOhjM","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"1033f78a-ef64-46b0-9ed6-dbf8215beb71","tokenDurationInMins":20}},"sharedPortal":{"name":"Tesseract Help Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}