Jira Service Management

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You can raise a request for Tesseract Information Desk using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"30","name":"[IMPORTANT UPDATE] Torque (Athena/Kronos) Onboarding","descriptionHtml":"","callToAction":"[IMPORTANT UPDATE] Torque (Athena/Kronos) Onboarding","introHtml":"As of August 2022, the Open Beta for Unit Onboarding has now closed. Torque has been officially adopted into the Logistics IT Portfolio as a Program of Record for long term sustainment. In order to scale these tools across the Enterprise and provide users with the best experience, MAJCOM MFMs have been designated to automatically create your unit within the system.","icon":10480,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[7],"key":""},{"id":"40","name":"Become a Coach for Aether Sprint!","descriptionHtml":"Coaching Opportunity with an Aether Sprint team!\nDo you enjoy collaborating with others to solve problems and create effective solutions? If so, we invite you to consider becoming a coach for an Aether Sprint team!\nNOTE: Kindly refrain from applying as a coach if your project has advanced for Aether Sprint 2025. We appreciate your interest and encourage focused participation in alignment with the roles. Thank you for your understanding.\nAs a coach for an Aether Sprint team, you will play a pivotal role in this competition. Your main responsibilities include:\nCollaborating with the core Tesseract team to identify potential teams. Facilitating problem-solving discussions within your Aether Sprint Team. Guiding your team to develop innovative solutions that address key issues. Helping your team bring solutions to the necessary stake holders. Assisting in refining proposed solutions to ensure they align perfectly with our challenge statements.\nTime Commitment: We understand that your time is valuable. The commitment required is a minimum of 2 hours per week. Your input and guidance will contribute significantly to the progress of your Aether Sprint team.\nQualifications: We're seeking individuals who possess the following qualities:\nA passion for problem-solving and making a positive impact. Strong communication skills and an ability to guide discussions effectively. Collaborative nature, as you'll be working closely with an Aether Sprint team and core Tesseract team. Familiarity with the principles of facilitation and solution refinement.\nApplication Deadline: As soon as all coach slots are filled, the application window will end.","callToAction":"Become a Coach for Aether Sprint!","introHtml":"Coach a future Semi-Finalist Team of Aether Sprint!","icon":10567,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[12],"key":""},{"id":"38","name":"Build Your Own Adventure (BYOA) Cohort","descriptionHtml":"","callToAction":"Build Your Own Adventure (BYOA) Cohort","introHtml":"Bring a concept to a tangible path of action. Please complete this form if you are looking to lead the next iteration in the near future. 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The Build Your Own Adventure Cohort is a combined effort from Tesseract, AFWERX - The Refinery, and SAF/MG.","icon":10564,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[11],"key":""},{"id":"19","name":"Ideation Coaching / Design Thinking","descriptionHtml":"Please submit a request and one of our Cadre will reach out to schedule a sync!","callToAction":"Ideation Coaching / Design Thinking","introHtml":"If you have an idea you're working on building out and would like a sounding board to help grow your idea, please use this request to sync with one of our core cadre members!","icon":10473,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[1],"key":""},{"id":"51","name":"Innovation Project Intake Form","descriptionHtml":"Please be as specific and concise as possible with your answers. 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If you have an idea or product that you want our support on, please fill out this form.","icon":10550,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"33","name":"JetDash Information Request","descriptionHtml":"","callToAction":"JetDash Information Request","introHtml":"Submitted and championed by a TSgt from JB Lewis-McChord, JetDash is a new start AGE delivery application that will make ordering of flightline equipment as easy as ordering food to your door.. or in this case the flightline","icon":10471,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[7],"key":""},{"id":"21","name":"Liaison Network Request","descriptionHtml":"","callToAction":"Liaison Network Request","introHtml":"Looking to join our LNO Network? Please submit a request and we will follow up with a private invite link to our Slack Network space!","icon":10487,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[9],"key":""},{"id":"32","name":"Policy Change Recommendation","descriptionHtml":"","callToAction":"Policy Change Recommendation","introHtml":"Is there a Headquarters Logistics, Maintenance, Civil Engineering, or Force Protection Policy (HAF/A4) you've identified that could potentially be changed? Let us know here and we will start the conversation!","icon":10498,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"18","name":"Request a Tesseract 101 Brief","descriptionHtml":"","callToAction":"Request a Tesseract 101 Brief","introHtml":"Please use this form to request a Tesseract 101. Someone from our team will reach out to coordinate a date/time!","icon":10499,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[1],"key":""},{"id":"22","name":"Slingshot Request","descriptionHtml":"","callToAction":"Slingshot Request","introHtml":"Looking to implement Theory of Constraints locally at your unit? Raise a request and a ToC expert will reach out!","icon":10561,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[6],"key":""},{"id":"17","name":"Tesseract Contact Request","descriptionHtml":"","callToAction":"Tesseract Contact Request","introHtml":"Unsure of which request? Use this for general support and we will route you to the right person","icon":10466,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"20","name":"Theory of Constraints Repository (Avolve Hub)","descriptionHtml":"(CAC Required) - Please go to the link to view our Knowledge Base: <a href=\"https://avolve.apps.dso.mil/#/home\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://avolve.apps.dso.mil/#/home</a>","callToAction":"Theory of Constraints Repository (Avolve Hub)","introHtml":"Looking for all our ToC projects and TTPs? Follow the link provided (Gov Only / CAC required)","icon":10482,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[6],"key":""},{"id":"24","name":"Torque (Athena - Personnel Schedule / Kronos - Aircraft Schedule) Demo","descriptionHtml":"","callToAction":"Torque (Athena - Personnel Schedule / Kronos - Aircraft Schedule) Demo","introHtml":"Have you heard about the Torque Suite of Apps? Request a demo video here for Athena (Personnel Management) and Kronos (Aircraft Scheduling)","icon":10470,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[7],"key":""},{"id":"39","name":"Aether Sprint - Team Application","descriptionHtml":"Welcome to Aether Sprint, a Tesseract initiative designed to deliver readiness results across the Air Force. Thank you for your interest and desire to help transform what we do today to prepare us for the future fight.\nAether Sprint is a platform for Maintenance, Munitions, and Logistics Airmen to have a voice and solve day-to-day issues with Air Force-wide impacts. The Aether Sprint concept derived from the 2019 Logistics \"Think Tank\" at the LOA Symposium and has evolved into an extension of Tesseract. The core of air power is sourced from Airmen, which is the intent of the Aether Sprint… Airmen developing viable solutions to big logistics problems and observations. Please take some time to fill out this application.\nNote: Your submission will only be used for Aether Sprint selection purposes. If you have any questions, please contact 1st Lt In Bok Lee (in_bok.lee.1@us.af.mil), SMSgt Amanda Dennis (amanda.dennis.3@us.af.mil), TSgt Dan Kosty (dan.kosty@us.af.mil), and Mr. Jacob Dolinger (jacob.dolinger.ctr@us.af.mil).\nApplications are due by 27 September 2024 NLT 2359EST.\nTeams must consist of no more than five members.","callToAction":"Aether Sprint - Team Application","introHtml":"The A4's Largest Innovation Competition.","icon":10584,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"31","name":"Hiring Application Submission","descriptionHtml":"Please go to <a href=\"https://www.tesseract.af.mil/Contact-Us/Hiring/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.tesseract.af.mil/Contact-Us/Hiring/</a> to view the hiring instructions and download the screening application","callToAction":"Hiring Application Submission","introHtml":"Please use this to submit your Tesseract Screening Application","icon":10499,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"34","name":"Hiring Application Submission 2","descriptionHtml":"Your submission will only be used for Tesseract hiring purposes. Please trust that we are looking for honest answers to accelerate the pace that we can get to know you and will keep your submission confidential. Our goal is to build the Tesseract ecosystem into a community that can deliver results through kind, critical, and open collaboration… thank you for your interest in joining the team!\nPlease note that if submitting after 2359 EST on the day the hiring call closes, late applications will still be accepted but not considered for the current hiring call. Our team keeps a rolling application list for future hiring consideration.\nPlease fill out the basic information below: (NO PII / CUI)","callToAction":"Hiring Application Submission 2","introHtml":"Please use this to submit your Tesseract Screening Application","icon":10550,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"36","name":"JetDash Information Request 2","descriptionHtml":"","callToAction":"JetDash Information Request 2","introHtml":"Submitted and championed by a TSgt from JB Lewis-McChord, JetDash is a new start AGE delivery application that will make ordering of flightline equipment as easy as ordering food to your door.. or in this case the flightline.\nThank you for reaching out and your interest in JetDash! Attached is our one pager for additional details. You should be receiving the invite to the Tri-Weekly Sprints and let us know if you don’t get it. For any additional questions or information on testing please contact Capt Matthew Carpenter at matthew.carpenter.5@us.af.mil. Feel free to contact us with any other questions or ideas! -Tesseract Team","icon":10550,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"35","name":"Liaison Network Request 2.0","descriptionHtml":"Thank you for reaching out and excited to get you involved! If you want to get involved as a part-time liaison (LNO) you’re welcome to jump on our LNO Slack channel with hundreds of folks from around the A4 community. We post volunteer opportunities and anytime we may need folks to help with end user testing/feedback! Feel free to reach out if you have any questions! -Tesseract Team","callToAction":"Liaison Network Request 2.0","introHtml":"Looking to join our LNO Network? Please submit a request and we will follow up with a private invite link to our Slack Network space!","icon":10517,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"23","name":"RAWHIDE Application Request","descriptionHtml":"Major General Hurry, Director of Logistics, USAF has authorized the use of RAWHIDE for digital cargo processing. In partnership with Air Force Research Laboratory and Tesseract AF, Technergetics is officially seeking units interested in testing the Rawhide application.","callToAction":"RAWHIDE Application Request","introHtml":"RAWHIDE is revolutionizing the cargo deployment function through the development of a integrated suite of web-based & mobile software applications.","icon":10568,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[],"key":""},{"id":"7","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"45","name":"SEI Application","descriptionHtml":"The intent of this course is to receive advanced instruction for Air Force members focused on preparing Airmen to facilitate ToC generation events. These courses are NOT meant to be introductory, or an individuals’ first experience with ToC, they are meant to build off of the foundational knowledge Airmen have received through AFIT and PME courses or generation events, and deep dive into case studies we have seen in industry and DoD. The class will include advanced ToC education, current case study research/discussion, hands-on simulations of constraint-based management identification, and much more. Attendees are expected to take the knowledge they have gained from the class and implement ToC methodologies in their current positions and further expand the concept of TOC to our enterprise. Upon completion of the course, attendees will be provided a Goldratt course certificate.","callToAction":"SEI Application","introHtml":"Hello! Are you interested in attending a Theory of Constraints Facilitator Course? Please learn a little bit more about the course below, and fill out the questionnaire if you are still interested!","icon":10559,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"9","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://tesseractaf.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"12","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? 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